42
SOCIAL PERFORMANCE
Customer Service and Relationship
Content
Training (hours)
No. of Participants
Customer Attendance and Assistance
Service Speed
Market Analysis
Marketing at Point-of-Sale
Sale Techniques
121,043.35
2,507
Behavioural Skills
Content
Training (hours)
No. of Participants
Leadership
Communication
Time Management
Motivation and Commitment
Negotiation
Team Work
7,184.00
356
During a period of accentuated economic contention,
consumers’ purchasing power has dropped. They are
consequently more demanding and carefully choose
all the products and services they acquire. Every detail
counts, and presenting a good quality product is no
longer enough – the current customer is also looking for
a distinguishing service.
Therefore, besides the technical knowledge, in 2013 the
Ibersol Group has invested in the development of the
employees’ behavioural skills, along with training re-
garding Customer Service and Relationship.
