Annual Report and Consolidated Accounts 2015
The year of 2015 marked the third year of KFC operations in Angola.
During the financial year, KFC continued to consolidate its position
and to grow, having inaugurated three new units, one in Benguela,
another in Zango, on the outskirts of Luanda and a third one in Xyami
Shopping Nova Vida.
In spite of the adverse environment, within the context of the country’s
current crisis, we maintained expectations of growth in activity, re-
flecting the strong acceptance of the concept by Angolan consumers.
KFCmanaged to, through an adequatemarketing investment, continue
to reinforce its positioning as a modern, young and innovative brand.
To find out the opinion of its customers, KFC launched, in the 1
st
quar-
ter of 2015, the GES - Global Excellence Survey - which consists in
assessing the service provided in the different restaurants through
the completion of an online questionnaire.
The Ibersol Group continued to invest in the training of its employees
in order to improve their knowledge so that they can carry out their
respective tasks with more autonomy and progress in their career.
All KFC units inaugurated before December, as well as the central
warehouses, are certified according to the ISO 22000 standard, a
certification that demonstrates a firm commitment, characteristic
of KFC, in complying with the highest Food Safety standards, guar-
anteeing the highest standard of quality for consumers.
KFC
Angola
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