Training Restaurants
Training Programs
Knowledge Areas
Training (hours)
Entry/Integration
Values, principles and practices at Ibersol
13.289.5
Operational Training
Product, service and equipment
234.672.4
Operational Program for
Management Teams –
Development of Managers
Development of teams
Leadership
Trainer training
HR labour management
Sales
Marketing at point-of-sale
Financial management
35.613.3
Complementary training program
Customer service
Occupational health and safety
Behaviour
Food safety
Information systems
Labour code
15.892.0
Periodical training
Specific and occasional needs
2.720.5
Total
302.187.7
Ibersol also continues to emphasize increased person-
nel skills by encouraging employees to choose training
pathways that help them enhance academic qualifica-
tions, promoting their employability and value in the job
market.
Note: The 2012 Training Plan counted investment from the
Human Potential Operational Program (POPH).
New opportunities
No. of people in process
89
No. of certified people
6
SUSTAINABILITY REPORT 2012
47
