Desempenho Social
110
The year was marked by the extension of the implementation of
online feedback tools at Pizza Hut, KFC, Pasta Caffé and Roulotte.
Regarding the number of customer complaints –which are essential
for detecting problems and identifying opportunities for improvement
–, it remained stable in 2014.
2015 2014 2013
Nr. of Complaints
342
306 368
Nr. complaints / 100,000 transactions 1.47
1.44
1.85
Monthly Average
29
26
31
